Terms & Conditions
All Wil & Co. fixtures are designed, manufactured and assembled in Toronto, Ontario, Canada.
Normal lead times for fixtures shipped within Canada are 4-6 weeks. International orders ship within 6-8 weeks.
RETURNS & EXCHANGES
Our fixtures are proudly made by hand and made to order. Due to the nature of this production process, Wil & Co. is unable to offer refunds.
Once an order has been placed and put into production, there is no option of cancellation.
All items ship from Toronto, Ontario, Canada.
Shipping and handling, customs, taxes, brokerage fees and insurance charges are NOT included in the listed retail price of the fixtures.
We currently ship throughout North America, therefore any orders that ship Internationally may require additional fee’s made payable by the purchaser. These fee’s include Duties, VAT and/or Customs Broker Charges and will vary depending on the ship to location.
Wil & Co. Incorporated warrants to the end user, for 1 year, from date of delivery that products we manufacture are free from defects of material and or workmanship. Wil & Co.’s obligation is expressly limited to the repair or replacement of the fixture at our discretion and only after prior written authorization has been granted. This warranty shall not apply to products which have been altered or repaired outside of the manufacturers facility or without our knowledge, nor shall it apply to costs incurred in the installation of warranted products.
This warranty does not cover:
Normal wear and tear or weather-related damage, incidental or consequential damages.
Cost of removal or re-installation.
Damage to finishes caused by improper cleaning, maintenance or exposure to weather or other corrosive elements.
Damage caused from the use of bulbs that have a higher wattage then the listed maximum allowable wattage.
All products should be inspected upon delivery. Any visible or hidden damage must be immediately reported to Wil & Co. and claim made with the freight carrier thereafter as required.
Should you have a product that falls within the warranty terms outlines above, please contact us at:
WIL & CO. IS NOT RESPONSIBLE FOR THE FOLLOWING
Damage resulting from the improper use of light bulbs.
Damage caused by the improper use of cleaning agents, methods and/or products.
Damage caused during the installation process by the customer and/or electrician.
Damage caused by assembly and/or disassembly of the fixture.
Damage caused by unforeseen weather, installation in an exposed and/or exterior environment and damage caused by accidents such as plumbing leaks, fires, etc.
Costs of installation, removal and/or re-installation by the customer and/or electrician.
One of the many advantages of having a made to order fixture that is crafted by hand, is that each item is tested and inspected before it ships and is in perfect working order when it leaves our facility. All fixtures will also be packaged properly and tested for durability prior to shipment.
Due to these measures, any damages that occur, whether concealed or apparent, must result in a claim being made in writing within 10 days of receipt. If damage has occurred during the shipping process all packaging must be retained by the receiver. Failure to do so may invalidate any claim with the courier and with Wil & Co. Photos of each side of the box, including the shipping label are required. Please examine the conditions of all shipments before accepting and signing a delivery.
All decisions regarding the repair and/or replacement of a part and/or fixture will be at the sole discretion of Wil & Co.